Why Buy From Us

When you're investing in an e-bike, premium bicycle, electric scooter, mobility scooter, or other high-ticket motion and mobility product, choosing where you buy can be just as important as choosing what you buy.

At Motion Outfitters, our goal is to make the process easier, more transparent, and more personal—from researching your options through delivery and beyond.

A Carefully Selected Catalog

We don't want to overwhelm you with thousands of products simply for the sake of having a large catalog.

Motion Outfitters is focused on a curated selection of products designed around movement, recreation, active living, transportation, and independence. We take the time to understand the products we offer so we can provide useful information when you're comparing your options.

Real Human Support

High-ticket purchases often come with questions—and you should be able to ask them before spending thousands of dollars.

Have a question about specifications, sizing, features, delivery, assembly, or whether a particular product is appropriate for what you're looking for? You can contact us by phone or email and reach a real person who is happy to help.

And if we don't know the answer to a product-specific question, we'd rather help get accurate information than guess.

Straightforward Pricing

We believe you should understand what you're paying before you place an order.

Product pricing and applicable charges are clearly presented during the shopping and checkout process, so you can review your purchase before completing your order.

Free Standard Shipping

We offer free standard shipping on orders within our eligible U.S. delivery area.

Larger products may require specialized or LTL freight delivery. When freight shipping is required, we'll help coordinate the delivery process and provide available shipment information so you know what to expect.

For complete details, please see our Shipping Policy.

Secure, Convenient Checkout

Purchases through Motion Outfitters are processed securely through Shopify Payments.

We accept major credit and debit cards, including Visa, Mastercard, and American Express.

Additional express checkout options may also be available directly at checkout depending on the payment methods currently enabled on our store.

Support Beyond the Purchase

Our job doesn't end when you click "Buy."

If you have questions about your order, shipping, delivery, returns, or available manufacturer warranty information, you can contact us for assistance. We want you to know where to turn if you need help after your purchase.

Questions Before You Buy? Ask Us.

A higher-ticket purchase deserves more consideration than an everyday online order.

If you're comparing products or simply want to clarify something before placing your order, reach out to us. We're happy to help you understand your options so you can make a more informed decision.

Motion Outfitters
Email: support@motionoutfitters.com
Phone: (401) 561-7979
Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM EST
Website: www.motionoutfitters.com