Frequently Asked Questions

Do your products come with a warranty?

Yes. Every product we sell is covered by the manufacturer's warranty. Warranty length and coverage vary by brand and product type — see our Warranty Policy page for full details.

Do you offer freight shipping for large equipment?

Yes. Large or heavy items ship via LTL freight. Freight is included in the listed price or clearly disclosed on the product page. We will contact you to schedule a delivery appointment and provide tracking once your order ships.

Can I return a product if I change my mind?

Yes. We accept returns within 30 days of delivery for products in original, unused condition. A 20% restocking fee applies. Return shipping for large items is the buyer's responsibility. See our full Return and Refund Policy for details.

How long does shipping take?

Orders are processed within 1–2 business days. Standard in-stock items typically arrive within 4–7 business days from the date of order placement. You will receive tracking information once your order ships.

Can I cancel my order?

Yes, orders can be cancelled within 24 hours of placement at no charge, provided the order has not already entered the fulfillment process. If your order has already shipped, we are unable to cancel it — please contact us to arrange a return. A 20% restocking fee applies to change-of-mind returns after shipment. Contact us immediately at support@motionoutfitters.com or (401) 561-7979 to request a cancellation.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover, as well as Shop Pay, Apple Pay, Google Pay, and PayPal. See our Payment Options page for details.

Do you offer a price match?

Yes. If you find the identical product (same brand, same model, from another authorized dealer) at a lower price, contact us before purchasing. We will verify the price and match it. See our Price Match Guarantee page for details.

How do I track my order?

You will receive a tracking number by email once your order ships. You can also use our Track Your Order page to check the status of your shipment.

Who do I contact for support?

You can reach us by email at support@motionoutfitters.com or by phone at (401) 561-7979. Our team is available Monday-Friday, 8:00 AM - 5:00 PM EST. We aim to respond to all inquiries within 1–2 business days.

Are the products new or refurbished?

All products sold by Motion Outfitters are brand new from the manufacturer. We do not sell refurbished, open-box, or used equipment.

What if my item arrives damaged?

If your package arrives damaged, take photos of the damaged packaging and items and note any visible freight damage on the delivery receipt before signing. Contact us within 7 days of delivery at support@motionoutfitters.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us.